RETURNS & REFUNDS

1. Right of Withdrawal – 14 Days

In accordance with applicable consumer protection laws, you have 14 calendar days from the date of delivery to exercise your right of withdrawal, without providing any reason.

To be eligible, the product must be returned complete, clean, and without excessive damage, allowing it to be resold if applicable.

If the product shows signs of excessive handling, a partial refund may be applied in accordance with current regulations.

Return shipping costs are the responsibility of the customer unless stated otherwise.

2. Helyn 30-Day Money-Back Guarantee

At Helyn, we go beyond legal requirements.

We offer a 30-day money-back guarantee so you can test your product at home under real conditions.

If you’re not satisfied, we will issue a refund — even if the product has been used.

Return shipping conditions:

• Product returned unused, in new condition, and in its original packaging:
→ return shipping costs are covered by Helyn

• Product tested under the guarantee:
→ return shipping costs remain the responsibility of the customer

In all cases, refunds are issued to the original payment method after your request has been processed.

3. Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards
Downloadable digital products (e-books, digital content)
Any request made more than 30 days after delivery

4. Refunds

Once your request is approved, your refund will be processed to the original payment method within a few days.

You will receive a confirmation email once the refund has been issued.

5. Late or Missing Refunds

If your refund has not appeared yet, please:

Check your bank account
Contact your card issuer
Then contact your bank, as processing times may vary

If needed, our customer support is available at:
contact@helynshop.com

6. Exchanges

Exchanges are only available for defective or damaged items upon delivery.

Please contact us at:
contact@helynshop.com

7. Return Process

All return requests must be submitted by email before sending the product to:
contact@helynshop.com

Our team will provide you with detailed return instructions.